How To Return Product?

  • Sign in to your GoodsAs Account and select ‘My Orders’.
  • Select the order you wish to return and click on the ‘Manage Order’ button.
  • Click on Return Items.
  • Fill in the Return Form. The available return options (pickup/drop-off) will be displayed in this form.
  • Pack your GoodsAs parcel securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you and secure the Return Label on top of the return package.
  • If you are located in Dhaka city, then you will be able to avail pickup facility from specific areas. If you are located outside Dhaka, we have customer return drop off points in different locations where you can drop your return product.Also, you can book the product to below address and send it through Sundarban Courier Service –Ref:

    GoodsAs Bangladesh (goodsas.com)

    Address: Block L, House 26, Road 12, South Banasree, Dhaka 1219

 

Conditions for Returns

  • The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
  • The product must include the original tags, user manual, warranty cards, freebies and accessories.
  • The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in a second layer of GoodsAs packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturer’s box.

Return Policy:

  • If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
  • Please note that some products are not eligible for a return if the product is “No longer needed”
  • For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy
    You will always find the relevant terms on the product page (Return Policy tab).

You will always find the relevant terms on the product page (Return Policy tab).

Bags and Travel

GoodsAs Shop items: 14 Days; Return and refund/replacement. No questions asked.

Non-GoodsAs Shop items: 7 Days; Return and refund/replacement. No questions asked

Bedding & Bath

GoodsAs Shop items: 14 Days; Return and refund/replacement. No questions asked.

Non-GoodsAs Shop items: 7 Days; Return and refund/replacement. No questions asked

Cameras

GoodsAs Shop items: 14 Days; Return and refund/replacement.

Non-GoodsAs Shop items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Computers & Laptops

GoodsAs Shop items: 14 Days; Return and refund/replacement.

Non-GoodsAs Shop items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Digital Goods

Non-returnable

Fashion

GoodsAs Shop items: 14 Days; Return and refund/replacement. No questions asked.

Non-GoodsAs Shop items: 7 Days; Return and refund/replacement. No questions asked

Furniture & Decor

GoodsAs Shop items: 14 Days; Return and refund/replacement.

Non-GoodsAs Shop items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Groceries

Non-returnable

Health & Beauty

GoodsAs Shop items: 14 Days; Return and refund/replacement.

Non-GoodsAs Shop items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Home Appliances

GoodsAs Shop items: 14 Days; Return and refund/replacement.

Non-GoodsAs Shop items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Kitchen & Dining

GoodsAs Shop items: 14 Days; Return and refund/replacement.

Non-GoodsAs Shop items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Laundry & Cleaning

Non-returnable

Media, Music & Books

GoodsAs Shop items: 14 Days; Return and refund/replacement.

Non-GoodsAs Shop items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Mobiles & Tablets

GoodsAs Shop items: 14 Days; Return and refund/replacement.

Non-GoodsAs Shop items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Mother & Baby

GoodsAs Shop items: 14 Days; Return and refund/replacement.

Non-GoodsAs Shop items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Watches, Sunglasses and Jewellery

GoodsAs Shop items: 14 Days; Return and refund/replacement.

Non-GoodsAs Shop items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Motors

GoodsAs Shop items: 14 Days; Return and refund/replacement.

Non-GoodsAs Shop items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Pet Supplies

Non-returnable

Service Product

Non-returnable

Special Digital Products

Non-returnable

Sports & Outdoors

GoodsAs Shop items: 14 Days; Return and refund/replacement.

Non-GoodsAs Shop items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Toys & Games

GoodsAs Shop items: 14 Days; Return and refund/replacement.

Non-GoodsAs Shop items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is “No longer needed”

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

Please note that this policy does not apply to GoodsAs Global products.

Valid reasons to return an item

  • Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
  • Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
  • Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit /

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:

Please note that this policy does not apply to GoodsAs Global products.

Payment Method Refund Option Refund Time
All Refund Voucher 1-2 working days

Debit or Credit Card

Debit or Credit Card Payment Reversal 9-10 working days

bKash

Bank Deposit / Mobile Payment Reversal 7 working days
Cash on Delivery (COD) Bank Deposit 4-5 working days
GoodsAs Voucher Refund Voucher 1-2 working days

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.